GENERAL

VPN allows you to have control over online privacy. As an internet user, you should always turn on your VPN while connecting to a wifi network – secured or otherwise to ensure complete data privacy and security, including but not limited to personal information, bank details, and geo-location. We believe in free and open internet and want our users to benefit by controlling their digital footprint. Users can safely enjoy various online activities, including but not limited to content browsing, video streaming, and gaming.
Swiss VPN does not collect any data. We understand the importance of privacy, therefore, do not keep track of any user activity. Additionally, the app uses a set of proprietary protocols, patented algorithms, and double encryption to ensure all your data is secure. It also blocks ads, analytics, and trackers, so your information is not made available to other apps, plus its auto-connect feature makes sure the VPN is on whenever you use the internet. Swiss VPN includes a truly private browser with three different browser modes (native, VPN, and TOR), which is more efficient than incognito. Most importantly, it does not use the provided public DNS to protect against DNS filtering and interception, and neither does it use certificate authorities for the VPN encryption keys.
Apple requires an additional VPN configuration to allow redirecting all your network traffic through a VPN. This is needed for every VPN app.
Please let us know which region you’re looking for via support email at support@swissvpn.pro or by clicking here and we’ll try to add it as soon as possible.
Good catch! Please let us know via support email at support@swissvpn.pro or by clicking here, we’ll have our engineers fix it.
That’s awesome! We’d love to hear it. You can either contact support or let us know by clicking here.

SECURITY AND PRIVACY

You can read our privacy policy here - Privacy Policy.
Have you noticed how the ads you see are extremely personalized and targeted based on what you browsed earlier? That’s an outcome of your personal data being tracked, collected, and shared by trackers and analytics. By blocking these trackers, analytics, and ads, the browser in Swiss VPN gives you full security, privacy, and anonymity.
We absolutely do not collect, store, or sell any user data.

BROWSER

The private or incognito mode in a regular browser only hides your browsing history. It does not provide any security, nor does it hide your IP address. Your internet service provider and other trackers are still aware of all your online activity. The browser in Swiss VPN sends all your traffic through a private tunnel keeping your real IP address hidden. It also disables analytics and trackers to send data from the pages you visit and blocks ads. Most importantly, it does not use an auto-complete URL bar refraining it from sending everything you type in the search engines to others.
There are three different browser modes - Native, VPN, and Tor. You can easily shuffle between these and browse your content the way you like it.
Yes, you can. We support up to 4 split screens as of now. Multi-Screen browser allows you to browse multiple websites in one browser window. You can multi-task like watch videos, read the news or browse other websites, all simultaneously.

FEATURES

Swiss VPN blocks ads on all your apps, whereas a browser plugin blocks ads only in that browser.
Acceleration increases your network speed making your apps and browsers faster and more responsive. We use multiple connections, patented caching mechanisms, and protocol optimization algorithms to get maximum juice out of your network connection.
Auto-connect ensures that the VPN is always turned on and every single network packet goes through the VPN. If the VPN is not connected and an app tries to make an internet connection, the VPN is first turned on and then your network traffic goes through the VPN.
Alternate IP connects you to a new node in the same region, when possible. There may be a situation where you want to connect to US East. However, when you do connect, the website/service you’re trying to access might not work. In this case, you can tap on the ‘Alternate IP’ button to get a new IP address in the same region. This increases your chances of getting an unblocked node in the network.

SUBSCRIPTION

Please reach out to us if you’re facing issues with the app and we’ll resolve it so you do not need to cancel. But if you must - yes, you may cancel your subscription at any point in time.
You can cancel an active subscription by visiting the App store directly.
No. The refunds are handled by the stores directly and not by us, sorry.

PURCHASE

Due to app updates, OS updates, or reinstalling, the purchase sometimes does not reflect. Please use the 'Restore Purchases' button to restore your purchase.
For details on payment, please refer to the points below:
  1. Payment will be charged to your App Store account at confirmation of purchase.
  2. Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
  3. Account will be charged for renewal within 24 hours of the end of the current period, and the cost of the renewal will be provided.
  4. Subscriptions and Auto Renewals may be managed by the user in the App Store settings after purchase.
  5. Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication.
Don’t worry, we understand. Click here to contact support and we will help you.
Your business is valuable to us. Please click here to contact support and we will help you at the earliest.

ISSUES

Governments, schools, ISP's and cell networks work overtime to disrupt our service and block VPN servers. While we automatically try to find an unblocked server for you, it can take time. Alternatively, you can disconnect your VPN and reconnect to a different region, or tap on Alternate IP to connect to a new node in the same region.
Some apps detect a proxy/VPN based on the VPN server's IP address. You can use the 'Try Alternate IP' button to connect to another server or try changing your region.
Connection speed is affected by the user network. You can try connecting through an alternate server. However, if the issue still persists, contact support.
In such a case you can try changing the region or try the alternate server option. If you are facing an ongoing issue with a specific website please contact support.

Contact Us

Didn't find an answer to your question? Write to us here and we will get back to you.